Please, don't worry! You should click "forgot my password" and we'll send you instructions on how to get a new password. Be sure to enter the email address you used to set up your account.

You will receive a confirmation email which will be sent to the email address associated with your account. Also, you may find all information about the order in the Order History section of your account. The email as well as the Order History section will include a tracking number and a link to enable you to track your package.

You can review the status of your order - pending, processing and shipped - by going to My Account at the top of the page and selecting Sign In where you can sign into your account to view your order status and history. You can also click the link on your order confirmation email.

We offer a $25.00 flat rate international shipping charge regardless of size or weight of an order. For more info, visit our Shipping Info page.

You may find all information about the order in the Order History section of your account. Also you will receive an email about changing the status of your order on Shipped. This email as well as the Order History section will include a tracking number and a link to enable you to track your package with your order.

Our order processing time frame is within 3-5 business days (Monday-Friday), but the average ship time is typically between 25-60 working days. Please, note that during public holidays, shipping may take longer.

Please, don't worry! We will be happy to fix it - just send us an email to: contact@russianskincare.com

If you need to make any changes to your order, please contact us immediately after placing the order: contact@russianskincare.com

Once your order has been processed, we will be unable to modify the contents or cancel your order. In this case, you first need to get it and only then start the return procedure. For more info, visit our Return Policy page. We apologize for any inconvenience and will do our best to assist you.

Please, fill in a Return Form on the site. You can return products within 7 days after receiving a package with your order. Unfortunately and without exception, we cannot accept returns on used or damaged products. Sorry, shipping and handling fees are not refundable on returns. For more info, please see our Return and Refund Policy.

Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on Russianskincare.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.

Manufacturers represented in the store claim that their products are totally cruelty-free.